A smoother pickup starts at the counter.
A few details agreed before collection can make the handover easier for everyone.
Make the order easy to identify
Use a clear order reference and keep the items for each delivery together. When several orders are ready at once, a simple label can help make sure the right order starts the right journey.
Choose packaging for the journey
Food should be securely packaged by the business preparing it. Consider the shape of the containers, the fit of lids and how separate items will travel together. Discuss any special handling needs before the delivery is agreed.
Share the collection details
Let us know where to collect, who to ask for and whether there are any access instructions. If the pickup point differs from the main entrance, mention that in advance.
Keep the handover straightforward
Have the order details and any agreed instructions ready. If the order changes or is not ready at the expected time, email with the relevant reference so the arrangements can be reviewed.
