A good delivery.
A clear understanding.
The practical details are part of the care. Here’s what to know before arranging a collection.
Your journey
Share the pickup and drop-off suburbs, your preferred timing and a description of the order. We’ll confirm whether we can support the specific delivery. We do not advertise a fixed coverage map, operating schedule or guaranteed delivery time on this website.
Pricing and confirmation
Availability, the service scope, pricing and timing are confirmed individually before you commit. Using the delivery planner or sending an enquiry does not create a booking or reserve a collection window.
Food and packaging
Orders should be prepared, securely packaged and clearly labelled by the business supplying the food. Please discuss fragile packaging, spill-prone items, temperature-sensitive food or other special requirements before making arrangements.
Collection and handover
The correct order reference, access instructions and a clear receiving arrangement help keep the journey straightforward. Any unattended delivery or alternative handover needs to be agreed first.
Other courier items
For a non-food enquiry, include a description, approximate dimensions, weight and any special handling requirements. We’ll confirm suitability. Please ask before sending restricted, valuable, fragile, oversized or specialist items.
Changes, delays or concerns
Email with the relevant reference if you need to update an agreed arrangement or raise a concern. Any change or cancellation needs to be confirmed. Specific conditions will depend on the arrangement already agreed.
Something good
on the way?
Tell us what you need delivered. We’ll take it from there.